Shipping

Once the product has left our facilities, the normal transport time is between 6 and 8 weeks. The transport time varies greatly and is difficult to control due to many factors: Place of delivery, local holidays, customs, etc.

If we cannot meet this delivery time, we will contact you.

Mezzanines are shipped in boxes by an external company in a lorry with a tail lift that enables the box to be unloaded to the ground (at street level at the customer’s address).

Depending on your order you can receive different packages: One box for the mezzanines of the S and M ranges or two boxes for L mezzanines.

Length: 94"

Width: 112"

Height: 21 1/4"

The stairs can share the box with the mezzanines if they are purchased at the same time or you can have a separate box for the stairs. Check the stairs section.

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.  The heaviest components are the primary beams from the L range (86 lb), the rest of the ranges are considerably lighter (26.5 lb). The floor panels are very light and fit in any lift. No component is more than 94 1/2" long and therefore, fits in most lifts.

* Delivery time between 6 and 8 weeks. Customs clearance and costs at destination included.

** Delivery time between 6 and 8 weeks. Customs clearance and costs at destination not included. 

Sometimes, the carrier cannot access to point of delivery due to an extremely narrow street or any other difficulty. In such cases, the carrier cannot do the delivery with the usual truck and he may need to use a different vehicle or extra support. If the carrier considers that the point of delivery is complicated, request a quotation. If you don’t inform in advance that the access is complicated, the delivery will be paralysed until you pay the extra cost.

There is a slight difference with the rest of the ranges. In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). If there are access restrictions for this kind of trucks, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle. Should you believe it exists any kind of restriction, please contact us.

The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck do not have back liftgate).

We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.